Delivery Manager | Kenility

Delivery Manager (POS-132)

About Us:

As a Delivery Manager at Kenility, you’ll join a tight-knit family of creative developers, engineers, and designers who strive to develop and deliver the highest quality products into the market.

Technical Requirements:

Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Over 5 years of experience leading delivery, project, or program management initiatives, ideally within IT services or software development environments.
Demonstrated success managing several simultaneous client projects of varying scope and complexity.
Deep knowledge of delivery methodologies such as Agile, Scrum, Kanban, and Waterfall.
Expertise in resource planning, budgeting, and establishing governance structures for effective delivery.
Hands-on experience with project management tools like Jira, Asana, Trello, or equivalent platforms.
Strong business orientation with the ability to align delivery processes to strategic client goals.
Minimum Upper Intermediate English (B2) or Proficient (C1).

Tasks and Responsibilities:

Serve as the main liaison between clients and internal teams, ensuring clear, consistent, and trust-based communication.
Represent Kenility in client-facing meetings, offering insights on project status, risks, and strategic opportunities.
Handle escalations with urgency and efficiency to maintain high levels of client satisfaction.
Identify opportunities for account growth and enhance the value delivered to clients.
Oversee multiple projects simultaneously, ensuring compliance with agreed scope, timelines, quality standards, and budgets.
Guide teams to resolve blockers, prioritize effectively, and maintain focus on delivering client outcomes.
Coordinate team transitions, onboarding processes, and inter-team handovers to ensure delivery continuity.
Implement best-fit delivery methodologies tailored to client and project requirements.
Drive ongoing process improvements to increase delivery efficiency and quality.
Define and standardize internal practices and governance models for consistent service delivery.
Collaborate with other departments such as Tech, Talent, Product, and Operations to optimize the overall service experience.
Manage workforce planning to ensure optimal talent deployment across engagements.
Lead or support change initiatives, ensuring effective communication and alignment among stakeholders.
Balance immediate project needs with long-term delivery planning.
Monitor key performance indicators to evaluate project success, team performance, and client satisfaction.
Deliver actionable reports and insights to internal leadership and clients.
Anticipate delivery risks and proactively recommend mitigation strategies.