Delivery Manager

Delivery Manager (POS-132)

About Us:

As a Delivery Manager at Kenility, you’ll join a tight-knit family of creative developers, engineers, and designers who strive to develop and deliver the highest quality products into the market.

 

Technical Requirements:

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field.
  • Over 5 years of experience leading delivery, project, or program management initiatives, ideally within IT services or software development environments.
  • Demonstrated success managing several simultaneous client projects of varying scope and complexity.
  • Deep knowledge of delivery methodologies such as Agile, Scrum, Kanban, and Waterfall.
  • Expertise in resource planning, budgeting, and establishing governance structures for effective delivery.
  • Hands-on experience with project management tools like Jira, Asana, Trello, or equivalent platforms.
  • Strong business orientation with the ability to align delivery processes to strategic client goals.
  • Minimum Upper Intermediate English (B2) or Proficient (C1).

 

Tasks and Responsibilities:

  • Serve as the main liaison between clients and internal teams, ensuring clear, consistent, and trust-based communication.
  • Represent Kenility in client-facing meetings, offering insights on project status, risks, and strategic opportunities.
  • Handle escalations with urgency and efficiency to maintain high levels of client satisfaction.
  • Identify opportunities for account growth and enhance the value delivered to clients.
  • Oversee multiple projects simultaneously, ensuring compliance with agreed scope, timelines, quality standards, and budgets.
  • Guide teams to resolve blockers, prioritize effectively, and maintain focus on delivering client outcomes.
  • Coordinate team transitions, onboarding processes, and inter-team handovers to ensure delivery continuity.
  • Implement best-fit delivery methodologies tailored to client and project requirements.
  • Drive ongoing process improvements to increase delivery efficiency and quality.
  • Define and standardize internal practices and governance models for consistent service delivery.
  • Collaborate with other departments such as Tech, Talent, Product, and Operations to optimize the overall service experience.
  • Manage workforce planning to ensure optimal talent deployment across engagements.
  • Lead or support change initiatives, ensuring effective communication and alignment among stakeholders.
  • Balance immediate project needs with long-term delivery planning.
  • Monitor key performance indicators to evaluate project success, team performance, and client satisfaction.
  • Deliver actionable reports and insights to internal leadership and clients.
  • Anticipate delivery risks and proactively recommend mitigation strategies.

 

Soft Skills:

  • Responsibility
  • Proactivity
  • Flexibility
  • Great communication skills