About Us:
As a Senior Salesforce Service Cloud & Experience Cloud Consultant at Kenility, you will become part of a collaborative team of developers, engineers, and designers focused on delivering top-quality software solutions to the market.
Technical Requirements:
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3–5+ years of hands-on experience working with the Salesforce platform.
- Proven expertise implementing and customizing Salesforce Service Cloud features, including Case Management, Omni-Channel, and Experience Cloud solutions.
- Strong development skills using Apex, Lightning Web Components (LWC), SOQL/SOSL, and Flow Builder to build scalable service solutions.
- Solid understanding of Salesforce data architecture and security concepts, including profiles, permission sets, and sharing rules.
- Experience integrating Salesforce with external platforms through REST/SOAP APIs, middleware solutions, or MuleSoft.
- Familiarity with Salesforce CPQ and/or Field Service is considered a plus.
- Salesforce certifications are highly valued, including Service Cloud Consultant, Experience Cloud Consultant, Salesforce Administrator, and Platform Developer I.
- Minimum Upper Intermediate English (B2) or Proficient (C1).
Tasks and Responsibilities:
- Configure and enhance Salesforce Service Cloud capabilities, including case management, queues, Omni-Channel, Knowledge, Macros, and the Service Console.
- Design, develop, and maintain customer and partner portals using Experience Cloud with LWR or Aura templates.
- Build custom Salesforce solutions through Apex, Lightning Web Components (LWC/Aura), and Flow automation.
- Develop and maintain integrations between Salesforce and external applications using REST/SOAP APIs, middleware, or MuleSoft.
- Collaborate with business stakeholders to gather requirements and translate functional needs into effective technical solutions.
- Perform unit testing, prepare technical documentation, and provide post-deployment support to ensure solution quality.
- Actively participate in Agile ceremonies and collaborate with architects, business analysts, and cross-functional teams following Scrum or Kanban methodologies.
Soft Skills:
- Responsibility
- Proactivity
- Flexibility
- Great communication skills
